Welcome to our FAQ page! Here, you'll find answers to some of the most common questions about shopping with us. If you can't find the answer you're looking for, feel free to contact us!
- How do I place an order?
Placing an order on our website is easy! Simply follow these steps:
- Browse our product selection and click on the items you'd like to purchase.
- Add the products to your cart (please note, some products cannot be added to the cart directly. For these items, please contact us to arrange your purchase).
- Once you're ready to check out, click on the shopping cart icon and review your order.
- Proceed to checkout, where you'll enter your shipping and payment details.
- Confirm your order and receive an email confirmation with your order details.
If you encounter any issues with adding products to your cart, don't hesitate to reach out to us!
- What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience easier:
- Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Apple Pay
- Google Pay
- Can I cancel my order after it’s been placed?
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees. Cancellations received before shipment will receive a full refund. Orders cancelled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.
- How do I track my order?
Once your order has shipped, you will receive an email with a tracking number. Simply click the tracking link to view the status of your shipment. You can also log in to your account to track your order.
- Do you offer international shipping?
Yes! We offer international shipping, but please note that shipping costs for international orders are the responsibility of the customer. Shipping fees and delivery times vary depending on the destination. Please check the shipping options at checkout for more details.
- What should I do if I receive a damaged or defective item?
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to support@lifestylerobots.com.au the day of delivery. Lifestyle Robots will pay for shipping defective, damaged, or incorrect merchandise at our cost. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorised by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
- How do I return or exchange an item?
While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for. That's why we offer a 30 Day Return Policy. If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at support@lifestylerobots.com.au with your order number and we will provide detailed instructions on how to process the return.
Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order. Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.
*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories.:"Like New" means that the items you ordered must not show any visual signs of wear. If items are returned with visual signs of wear or have any issues due to use will not be accepted and no refund will be given. If you decide you want to return your order, please email us at support@lifestylerobots.com.au with your order number and we will assist you. We want to make this as simple of a process as possible for you.
- Do you offer free shipping?
Yes, all products on our website are eligible for free shipping within Australia! No minimum order required. For international orders, shipping costs are the responsibility of the customer, as mentioned above.
- How can I contact customer support?
If you have any questions or need assistance, our customer support team is here to help! You can contact us by:
- Email: support@lifestylerobots.com.au
- Phone: 1300 852 647
- Live chat: Available on our website during business hours